Ponytail palms are meant to represent free and strong-willed spirits full of resourcefulness and perseverance. This ponytail comes complete with the ceramic pot and plant stand photographed. The plant is available with either Spanish moss or black river rocks on top, in the notes to the florist you can specify which you would like or we can choose for you. Ceramic pot style will vary.
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Rated 5 out of 5 stars
This plant was perfect. Thank you so much for picking out the perfect plant for my best friend at this time of her loss of family members. ---- Florist's Response: Thank you, Shari
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Rated 5 out of 5 stars
Received a photo of the actual plant when delivered and it is beautiful! I was kept informed via text of the delivery. Altogether a great experience!
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Rated 5 out of 5 stars
This is second time I’ve sent a plant from this florist. Everything was handled smoothly and my niece loved the plant and balloon for her 40th birthday.
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Rated 5 out of 5 stars
Recipient says it is lovely! Thank you for your excellent service.
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Rated 5 out of 5 stars
Both plants were very nice and an easy company to deal with
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
At Thompson's Flower Shop, we take great pride in providing professional, hand-delivered floral service throughout our delivery areas. Please review the following delivery policies before placing your order.
Hand Delivery
All arrangements are personally hand-delivered by our team and are never left unattended at a residence or doorstep. We believe flowers should be received directly to help ensure their freshness, presentation, and overall experience.
Recipient Availability
Residential deliveries require someone to be available to receive the arrangement. If no one is available at the time of delivery, we will first attempt to contact the recipient by phone and text message. If we are unable to reach the recipient, we will then contact the customer who placed the order. If no immediate resolution can be made, the arrangement will be returned to our shop and placed back into our floral cooler until further delivery instructions are provided.
Additional delivery attempts may require a re-delivery fee.
Delivery Timing
Standard deliveries are routed throughout the day for efficiency and may arrive anytime during normal delivery hours. While we do our best to accommodate special timing requests, exact delivery times cannot be guaranteed unless a timed delivery service has been arranged in advance and confirmed by our shop. Customers who purchase a timed delivery service can expect their order to be delivered within the delivery window selected at checkout. Timed deliveries require an additional fee and may be limited during major floral holidays.
Accurate Delivery Information
Customers are responsible for providing accurate delivery information including recipient name, address, apartment or suite number, business name, gate codes, and a valid phone number. Delays caused by incomplete or incorrect information may require additional delivery fees.
Hospital, School & Business Deliveries
Deliveries to hospitals, schools, businesses, funeral homes, and assisted living facilities are subject to each location’s policies, visiting hours, and staff procedures. We are not responsible for delays or non-delivery due to restricted access, early closures, or recipient unavailability.
Funeral Deliveries
Funeral and memorial deliveries are coordinated using the service information provided at the time of the order. We work closely with local funeral homes to ensure timely delivery whenever possible.
Delivery Notifications
Customers may receive delivery-related text messages including arrangement photos, delivery tracking updates, and delivery confirmations when available.
Weather & Holiday Delays
Severe weather, traffic conditions, road closures, and high holiday order volume may occasionally impact delivery timing. We appreciate your understanding during these rare circumstances.
Responsibility After Delivery
Once an arrangement has been accepted by the recipient, household member, front desk, office staff, or facility personnel, responsibility for the care and condition of the flowers transfers to the recipient.
All sales are final. Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds. However, if we have made an error with your order or delivery, we are happy to offer an exchange. Please contact us within 24 hours of delivery so we can review the issue and make it right.
