Let us choose the most fresh, beautiful blooms to create a one of a kind floral gift. Color and flower types will vary, we bring in fresh product daily. Specific request are not available with Designer's Choice.
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Rated 5 out of 5 stars
Recently ordered a mixed bouquet from Thompson's and was really pleased with their customer service and attention to detail. The bouquet was absolutely beautiful and delivered right on time. ---- Florist's Response: Thank you, Anthony! We’re so glad you were happy with everything—from the service to the final design. It means a lot to hear the bouquet hit the mark and arrived right on time. We truly appreciate you choosing us!
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Rated 5 out of 5 stars
Selected the Designer's Choice - created a beautiful arrangement. Excellent followup - sent a photo of the completed arrangement; text message when the delivery was on the way; text message when it was delivered. Best flower shop I have ever used!! Excellent customer service! ---- Florist's Response: Jeri, thank you for the wonderful review! We’re thrilled the Designer’s Choice exceeded expectations and that the photo and delivery texts added peace of mind.
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Rated 5 out of 5 stars
I contacted Thompson’s Flower Shop to order f flower arrangement for my wife while I was away for business. They created a bright, fun arrangement that was stunning. My wife was so excited to receive it and sent me a picture. This company exceeded my expectations in every way and I will definitely use them again! ---- Florist's Response: Thank you, Paul! We’re so glad we could help make your time away a little brighter for your wife. It means a lot to hear we exceeded your expectations—we look forward to helping you again!
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Rated 4 out of 5 stars
Flowers were beautifully arranged and just what I asked for :) however, next time I may just order online thru the website. My sisters name was spelled incorrectly & I had to give the address 3 different times?? Not a deal breaker, work was lovely & it was delivered same day!! ---- Florist's Response: Barb, we’re delighted the flowers met your expectations and were delivered same day. Thank you for letting us know about the hiccups with the order details — your feedback helps us improve. We hope your next experience is seamless from start to finish.
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Rated 5 out of 5 stars
I have been using this florist for a few years now. They NEVER disappoint! They are not the cheapest but you definitely get what you pay for and then some! Great customer service. I also like supporting local businesses instead of the big corporate florists.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
At Thompson's Flower Shop, we take great pride in providing professional, hand-delivered floral service throughout our delivery areas. Please review the following delivery policies before placing your order.
Hand Delivery
All arrangements are personally hand-delivered by our team and are never left unattended at a residence or doorstep. We believe flowers should be received directly to help ensure their freshness, presentation, and overall experience.
Recipient Availability
Residential deliveries require someone to be available to receive the arrangement. If no one is available at the time of delivery, we will first attempt to contact the recipient by phone and text message. If we are unable to reach the recipient, we will then contact the customer who placed the order. If no immediate resolution can be made, the arrangement will be returned to our shop and placed back into our floral cooler until further delivery instructions are provided.
Additional delivery attempts may require a re-delivery fee.
Delivery Timing
Standard deliveries are routed throughout the day for efficiency and may arrive anytime during normal delivery hours. While we do our best to accommodate special timing requests, exact delivery times cannot be guaranteed unless a timed delivery service has been arranged in advance and confirmed by our shop. Customers who purchase a timed delivery service can expect their order to be delivered within the delivery window selected at checkout. Timed deliveries require an additional fee and may be limited during major floral holidays.
Accurate Delivery Information
Customers are responsible for providing accurate delivery information including recipient name, address, apartment or suite number, business name, gate codes, and a valid phone number. Delays caused by incomplete or incorrect information may require additional delivery fees.
Hospital, School & Business Deliveries
Deliveries to hospitals, schools, businesses, funeral homes, and assisted living facilities are subject to each location’s policies, visiting hours, and staff procedures. We are not responsible for delays or non-delivery due to restricted access, early closures, or recipient unavailability.
Funeral Deliveries
Funeral and memorial deliveries are coordinated using the service information provided at the time of the order. We work closely with local funeral homes to ensure timely delivery whenever possible.
Delivery Notifications
Customers may receive delivery-related text messages including arrangement photos, delivery tracking updates, and delivery confirmations when available.
Weather & Holiday Delays
Severe weather, traffic conditions, road closures, and high holiday order volume may occasionally impact delivery timing. We appreciate your understanding during these rare circumstances.
Responsibility After Delivery
Once an arrangement has been accepted by the recipient, household member, front desk, office staff, or facility personnel, responsibility for the care and condition of the flowers transfers to the recipient.
All sales are final. Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds. However, if we have made an error with your order or delivery, we are happy to offer an exchange. Please contact us within 24 hours of delivery so we can review the issue and make it right.
