Give our designer's full creative freedom to create a beautiful tropical arrangement! This arrangement will have a tropical feel, the design style and flower choice are completely up to the designer. The more notice we are given with tropicals the better to bring in truly gorgeous flowers.
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Rated 5 out of 5 stars
The arrangement was as beautiful as picture on website. I called Madison to have the arrangement delivery date move up by two days with no issues…Thank you for making it happen. The arrangement was well received by the recipient. They knew exactly who sent it without even reading the card. Thank you again for the beautiful arrangement! ---- Florist's Response: Nadine, thank you so much for your kind words! We’re so glad everything came together smoothly and that Madison was able to help adjust the delivery for you. It means a lot to hear the arrangement made such a strong impression—exactly what we hope for every time!
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Rated 5 out of 5 stars
Outstanding Flower arrangement! Thank you for your professionalism We highly recommend Thompson Flowers! ---- Florist's Response: Thank you for your wonderful review and high recommendation! We’re so glad to hear that you loved the flower arrangement and appreciated our professionalism. It’s always our pleasure to create something special for our customers. We look forward to the opportunity to serve you again!
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Rated 5 out of 5 stars
I want to thank you all for the amazing arrangement. My wife said it was the best she had ever seen. I have used Thompsons florist a few times in the past. They have always came through and delivered exactly what I asked for. Thank you and keep up the fantastic work you do.
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Rated 5 out of 5 stars
Such a great arrangement that is far different than the norm. My wife really enjoyed it. Delivery was quick and I received text updates with the delivery status. It was nice to know when it was delivered. Thanks Thompson's Flowers!
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Rated 5 out of 5 stars
We are very impressed
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
At Thompson's Flower Shop, we take great pride in providing professional, hand-delivered floral service throughout our delivery areas. Please review the following delivery policies before placing your order.
Hand Delivery
All arrangements are personally hand-delivered by our team and are never left unattended at a residence or doorstep. We believe flowers should be received directly to help ensure their freshness, presentation, and overall experience.
Recipient Availability
Residential deliveries require someone to be available to receive the arrangement. If no one is available at the time of delivery, we will first attempt to contact the recipient by phone and text message. If we are unable to reach the recipient, we will then contact the customer who placed the order. If no immediate resolution can be made, the arrangement will be returned to our shop and placed back into our floral cooler until further delivery instructions are provided.
Additional delivery attempts may require a re-delivery fee.
Delivery Timing
Standard deliveries are routed throughout the day for efficiency and may arrive anytime during normal delivery hours. While we do our best to accommodate special timing requests, exact delivery times cannot be guaranteed unless a timed delivery service has been arranged in advance and confirmed by our shop. Customers who purchase a timed delivery service can expect their order to be delivered within the delivery window selected at checkout. Timed deliveries require an additional fee and may be limited during major floral holidays.
Accurate Delivery Information
Customers are responsible for providing accurate delivery information including recipient name, address, apartment or suite number, business name, gate codes, and a valid phone number. Delays caused by incomplete or incorrect information may require additional delivery fees.
Hospital, School & Business Deliveries
Deliveries to hospitals, schools, businesses, funeral homes, and assisted living facilities are subject to each location’s policies, visiting hours, and staff procedures. We are not responsible for delays or non-delivery due to restricted access, early closures, or recipient unavailability.
Funeral Deliveries
Funeral and memorial deliveries are coordinated using the service information provided at the time of the order. We work closely with local funeral homes to ensure timely delivery whenever possible.
Delivery Notifications
Customers may receive delivery-related text messages including arrangement photos, delivery tracking updates, and delivery confirmations when available.
Weather & Holiday Delays
Severe weather, traffic conditions, road closures, and high holiday order volume may occasionally impact delivery timing. We appreciate your understanding during these rare circumstances.
Responsibility After Delivery
Once an arrangement has been accepted by the recipient, household member, front desk, office staff, or facility personnel, responsibility for the care and condition of the flowers transfers to the recipient.
All sales are final. Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds. However, if we have made an error with your order or delivery, we are happy to offer an exchange. Please contact us within 24 hours of delivery so we can review the issue and make it right.
