Give our designer's creative freedom to build you a beautiful flower arrangement filled with pinks!
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Rated 5 out of 5 stars
Perfect as usual! Our Parents loved the Anniversary Flowers. ---- Florist's Response: Thank you so much for the kind words and for choosing us for your parents' anniversary. We're glad they loved the flowers and that everything was perfect. We look forward to helping you celebrate again in the future.
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Rated 5 out of 5 stars
Super service!! Beautiful arrangement ! ---- Florist's Response: Thank you, Charleen! We're so glad you were happy with both the service and the flowers. It’s always a joy to design something special for our customers!
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Rated 5 out of 5 stars
Excellent service for a last-minute request from Southern California. The sympathy arrangement you created was absolutely beautiful. I will definitely keep Thompson's information for future reference. Thank you!
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Rated 5 out of 5 stars
I could not have been more pleased . Jessica was so helpful & kind. It was very import that the flowers be special. I was ordering from California for my best friend in Arizona who had just lost her step mother. Jessica found the flowers & colors I wanted. She made sure they got there the same day . They were beautiful & my friend was so touched. It was such a pleasure working with a great company . Your flowers were fresh , the delivery person was pleasant the person who arranged the flower was very creative & I can’t say enough about Jessica. Thank the tram for the great product & service . My friend now has as new florist in Arizona !! Michele
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Rated 5 out of 5 stars
The recipient of the bouquet of flowers was very appreciative for the beautiful flowers. They were so gorgeous that she had to take a picture of the bouquet to send to me as I live 2000 miles away. I was very impressed with the arrangement and that Thompsons Flower Shop earned every star. I also appreciated that they took the time to make sure the recipient would be home to accept the flowers in person. That says a lot about the care and thought they give for each customer's purchase. They have earned my trust and future purchases.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
At Thompson's Flower Shop, we take great pride in providing professional, hand-delivered floral service throughout our delivery areas. Please review the following delivery policies before placing your order.
Hand Delivery
All arrangements are personally hand-delivered by our team and are never left unattended at a residence or doorstep. We believe flowers should be received directly to help ensure their freshness, presentation, and overall experience.
Recipient Availability
Residential deliveries require someone to be available to receive the arrangement. If no one is available at the time of delivery, we will first attempt to contact the recipient by phone and text message. If we are unable to reach the recipient, we will then contact the customer who placed the order. If no immediate resolution can be made, the arrangement will be returned to our shop and placed back into our floral cooler until further delivery instructions are provided.
Additional delivery attempts may require a re-delivery fee.
Delivery Timing
Standard deliveries are routed throughout the day for efficiency and may arrive anytime during normal delivery hours. While we do our best to accommodate special timing requests, exact delivery times cannot be guaranteed unless a timed delivery service has been arranged in advance and confirmed by our shop. Customers who purchase a timed delivery service can expect their order to be delivered within the delivery window selected at checkout. Timed deliveries require an additional fee and may be limited during major floral holidays.
Accurate Delivery Information
Customers are responsible for providing accurate delivery information including recipient name, address, apartment or suite number, business name, gate codes, and a valid phone number. Delays caused by incomplete or incorrect information may require additional delivery fees.
Hospital, School & Business Deliveries
Deliveries to hospitals, schools, businesses, funeral homes, and assisted living facilities are subject to each location’s policies, visiting hours, and staff procedures. We are not responsible for delays or non-delivery due to restricted access, early closures, or recipient unavailability.
Funeral Deliveries
Funeral and memorial deliveries are coordinated using the service information provided at the time of the order. We work closely with local funeral homes to ensure timely delivery whenever possible.
Delivery Notifications
Customers may receive delivery-related text messages including arrangement photos, delivery tracking updates, and delivery confirmations when available.
Weather & Holiday Delays
Severe weather, traffic conditions, road closures, and high holiday order volume may occasionally impact delivery timing. We appreciate your understanding during these rare circumstances.
Responsibility After Delivery
Once an arrangement has been accepted by the recipient, household member, front desk, office staff, or facility personnel, responsibility for the care and condition of the flowers transfers to the recipient.
All sales are final. Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds. However, if we have made an error with your order or delivery, we are happy to offer an exchange. Please contact us within 24 hours of delivery so we can review the issue and make it right.
